Privacy Policy

1. Information We Collect

We collect information you provide directly, information generated through your use of the Service, and information from third-party sources.

• Account and workspace data: name, email, login credentials, organization/workspace details, role and permission metadata.
• Billing data: plan, billing status, usage metrics, and limited payment identifiers from our payment provider (we do not store full card numbers).
• Lead and business data: local business attributes, website URLs, crawl/audit outputs, opportunity/module scoring data, and related operational metadata.
• Outreach and communication data: message drafts, templates, connected email metadata, support tickets, and feedback submissions.
• Technical and usage data: device/browser information, logs, request metadata, feature usage, and security telemetry.

2. Sources of Information

We collect information from you, from your team members in the same workspace, from integrated providers (for example payment, email, or listing/map data providers), and from publicly available sources that support lead discovery and website analysis workflows.

3. How We Use Information

• Provide, maintain, and secure the Service.
• Process lead discovery, crawling, scoring, and workflow automation functionality.
• Power account management, collaboration features, and customer support operations.
• Process subscriptions, billing, and fraud/risk checks.
• Monitor reliability, improve product performance, and develop new features.
• Enforce terms, investigate misuse, and meet legal, regulatory, and compliance obligations.

4. Legal Bases (Where Applicable)

Where required by law, we process personal information under one or more legal bases, including performance of a contract, legitimate interests (such as service security and improvement), legal obligations, and consent where needed.

5. How We Share Information

We may share information with:

• Service providers and subprocessors that support hosting, security, billing, communications, and analytics.
• Integration partners you choose to connect (for example email or payment providers), consistent with your configuration.
• Professional advisors, auditors, and legal authorities when required for compliance, legal process, or rights protection.
• Successors in connection with a merger, acquisition, financing, or asset sale.

We do not sell personal information for monetary consideration.

6. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to keep you signed in, remember preferences, support security controls, and understand product usage. Browser controls may allow you to block certain cookies, but some features may not function properly if you do.

7. Data Retention

We retain information for as long as necessary to provide the Service, operate workspaces, comply with legal obligations, resolve disputes, enforce agreements, and maintain security records. Retention periods vary by data type and account status.

8. Data Security

We apply administrative, technical, and organizational safeguards designed to protect information. No system is perfectly secure, and we cannot guarantee absolute security. You are responsible for protecting your credentials and endpoint security.

9. International Data Transfers

We may process information in jurisdictions other than your own. Where required, we use legally recognized transfer mechanisms and safeguards for cross-border transfers.

10. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or export personal information, and to object to or restrict certain processing. You may also have rights related to targeted advertising, sensitive data, or automated decision-making where applicable. We will not discriminate against you for exercising lawful privacy rights.

11. Email and Communication Preferences

You can manage transactional or product communications through account settings where available. Administrative, billing, and security notices may still be sent when required for account operation.

12. Children’s Privacy

The Service is intended for business users and is not directed to children under 13 (or the equivalent minimum age in relevant jurisdictions). We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated by updating the effective date and, when appropriate, through in-product notices or email.

14. Contact Us

For privacy questions or requests, contact us at support@pulselocalintel.com .